App Installation and Notification Issues

Unable to install the app on Android

Check that:

• You are using Chrome.
• The website is opened through HTTPS.
• The page has finished loading.
• Chrome is up to date.
• The menu contains Add to Home screen or Install app.
• The page is not opened inside another app’s embedded browser.

If the option still does not appear, open the installation page directly or reload it.

Unable to install the app on iPhone or iPad

Check that:

• You are using Safari.
• You opened the official website.
• You selected the Share button.
• Add to Home Screen appears in the action list.
• If it is missing, select Edit Actions and add it again.

The app icon opens incorrectly or does not load

Try:

1. Close the app.
2. Open it again from the icon.
3. Check the network connection.
4. Open the website in the browser.
5. Remove the old icon and install the app again.
6. Clear browser cache or website data when necessary.

Device Notifications do not arrive

Check that:

• Notifications are enabled in the BrokerIG portal.
• The browser or app has permission to send notifications.
• Do Not Disturb is not enabled on the device.
• Notifications are not blocked for the installed app, Chrome, or Safari.

Telegram notifications do not arrive

Check that:

• The Telegram Bot is linked.
• The bot is not muted or blocked.
• The correct Telegram account is linked.
• If necessary, unlink and link the account again.

Fake-bot warning

Do not enter your password, Verification Code, 2FA Authentication Code, or Recovery Code into an unknown bot.

Open the Telegram Bot only from the BrokerIG portal or another official channel.

See also

• Install the App
• Telegram Bot
• Notification Settings