Troubleshooting
Use this section to check common issues before contacting Customer Support.
Main troubleshooting groups
Section titled “Main troubleshooting groups”| Issue group | Guide |
|---|---|
| Sign-in, password, Two-Factor Authentication, and Recovery Codes | Sign-In and 2FA Issues |
| USDT deposits and withdrawals, TxHash, and balances that have not updated | USDT Deposit and Withdrawal Issues |
| App installation, Device Notifications, and Telegram notifications | App Installation and Notification Issues |
Before contacting Support
Section titled “Before contacting Support”Prepare:
- Account email.
- User ID, if available.
- Time when the issue occurred.
- The page or feature where it occurred.
- A screenshot.
- TxHash for a deposit or withdrawal issue.
- Device and browser information.
Do not send your password, Verification Code, 2FA Authentication Code, or Recovery Code.