Invest Page FAQ
Does Demo mode use real funds?
Section titled “Does Demo mode use real funds?”No. Demo mode uses a practice balance, such as 10,000 USDT. It cannot be withdrawn and does not affect the real Account Balance.
Does Real mode use the real Account Balance?
Section titled “Does Real mode use the real Account Balance?”Yes. In Real mode, the Investment Amount affects the real Account Balance.
How long does one session last?
Section titled “How long does one session last?”One session lasts one minute. The first 30 seconds are available for placement, and the final 30 seconds are the closing period. The result is reported when the session ends.
Which timezone is used for sessions?
Section titled “Which timezone is used for sessions?”Sessions are displayed in HH:mm UTC.
Can I place several investments in one session?
Section titled “Can I place several investments in one session?”Yes, when allowed by the system. Each selection of Bullish or Bearish may create a separate investment. Open Trade History to review the total number and total amount placed.
Can I select a future session?
Section titled “Can I select a future session?”Yes. The panel allows you to move through a number of future sessions, normally around 10. The further the session is from the current time, the less relevant the current chart data may be.
Can I cancel after selecting Bullish or Bearish?
Section titled “Can I cancel after selecting Bullish or Bearish?”This depends on the platform policy. If the interface does not display a cancel action, treat the investment as recorded immediately after selection. Review all details before placement.
Why is the order tag missing?
Section titled “Why is the order tag missing?”The chart may not have rendered it yet, the wrong session may be selected, the tag may be outside the current zoom area, or the connection may be slow. Check Trade History to confirm the investment.
Why has the balance not updated?
Section titled “Why has the balance not updated?”The Account Balance may require several seconds to synchronize after settlement. If it still does not match, check Direct Investment History and Balance History.
Does the Order Book guarantee the result?
Section titled “Does the Order Book guarantee the result?”No. The Order Book only displays recent Bullish and Bearish capital flow. It is reference data, not a result guarantee.
Is the Profit Rate fixed?
Section titled “Is the Profit Rate fixed?”The Profit Rate may vary by Market Pair and account level. Always check the rate displayed in the investment panel before placement.
How should a new user begin?
Section titled “How should a new user begin?”Use Demo mode, choose a small amount, observe several sessions, review the chart together with the Order Book, and move to Real mode only after understanding the timeline.
What should I send to Customer Support when an error occurs?
Section titled “What should I send to Customer Support when an error occurs?”Send your account email, Market Pair, UTC session, Investment Amount, Bullish or Bearish direction, Demo or Real mode, screenshots of the chart and Trade History, and the time of the issue.