Privacy Policy
Effective Date: EFFECTIVE_DATE
Operating Entity: LEGAL_ENTITY_NAME
Privacy Contact: __PRIVACY_EMAIL__
This Policy describes how BrokerIG may collect, use, store, share, and protect personal data when you use the platform.
1. Scope
Section titled “1. Scope”This Policy applies to:
- The website and app.
- Registration, sign-in, and password-reset pages.
- The user portal.
- Wallet, deposit, withdrawal, and Balance History features.
- Direct Investment and Entrusted Investment.
- Partners, referrals, Consultants, and Agency Partners.
- Telegram Bot and notification services.
- Customer Support and support forms.
- Other related BrokerIG services.
2. Data we may collect
Section titled “2. Data we may collect”Depending on how you use the platform, we may process the following categories of data:
| Data category | Examples |
|---|---|
| Account data | Email, username, phone number, User ID, language, and avatar. |
| Security data | 2FA status, sign-in verification information, device logs, IP address, and session data. |
| Transaction data | USDT deposits and withdrawals, TxHash, network, wallet addresses, and Balance History. |
| Investment data | Market Pair, Investment Session, Investment Amount, Bullish or Bearish direction, results, and joined campaigns. |
| Partner data | Referral Code, Network Tree, F1 members, commissions, and Consultant or Agency application information. |
| Support data | Ticket content, screenshots, attachments, and support communications. |
| Technical data | Browser, device, operating system, error logs, cookies, and installed-web-app information. |
3. How data may be used
Section titled “3. How data may be used”Data may be used to:
- Create and manage accounts.
- Authenticate sign-ins.
- Protect accounts and detect fraud.
- Process deposits, withdrawals, and balance changes.
- Record investment activity.
- Manage campaigns, Consultants, and Agency Partners.
- Operate referral and commission programs.
- Send notifications through the portal, email, Push, or Telegram.
- Provide Customer Support.
- Meet legal, AML/KYC, or risk-management obligations when applicable.
- Improve services and user experience.
4. Legal bases for processing
Section titled “4. Legal bases for processing”Depending on the circumstances, processing may be based on:
- Your consent.
- Performance of a contract or service.
- A legal obligation.
- Legitimate interests in security, fraud prevention, and platform operation.
- A valid request from a competent authority, when applicable.
5. Data sharing
Section titled “5. Data sharing”BrokerIG may share data with:
- Infrastructure, hosting, email, notification, and security providers.
- Analytics and error-monitoring providers.
- Payment processors or blockchain infrastructure providers, when applicable.
- Verification and AML/KYC partners, when applicable.
- Competent authorities in response to a valid request.
- A successor or transferee in connection with a restructuring, merger, acquisition, or transfer of services.
We do not sell your personal data to advertisers.
6. Telegram Bot and notifications
Section titled “6. Telegram Bot and notifications”If you link Telegram, we may process the information required to send notifications to the linked Telegram account.
You can unlink Telegram in Notification Settings.
Do not send passwords, Verification Codes, 2FA Authentication Codes, or Recovery Codes through Telegram.
7. Cookies and similar technologies
Section titled “7. Cookies and similar technologies”The website may use cookies or similar technologies to:
- Maintain a sign-in session.
- Remember preferences.
- Protect access sessions.
- Analyze errors and performance.
- Support app installation and improve user experience.
See the Cookie Policy.
8. Data retention
Section titled “8. Data retention”Data is retained for as long as necessary to:
- Provide the services.
- Maintain accounts.
- Reconcile transactions.
- Meet legal or audit obligations.
- Resolve disputes.
- Prevent fraud.
Specific retention periods may differ depending on the type of data and applicable legal requirements.
9. Data security
Section titled “9. Data security”We apply reasonable measures to protect data, including:
- Access controls.
- Encryption or appropriate protection for sensitive data.
- Monitoring for unusual activity.
- System logging.
- Two-Factor Authentication mechanisms.
- Incident-response procedures.
No system can be completely secure. You must also protect your device, password, Verification Codes, 2FA codes, and Recovery Codes.
10. Your rights
Section titled “10. Your rights”Depending on applicable law, you may have the right to:
- Request access to your data.
- Request correction of inaccurate data.
- Request deletion or restriction of processing.
- Withdraw consent where processing is based on consent.
- Object to certain processing activities.
- Request information about how your data is processed.
- Submit a complaint to a competent authority.
To submit a request, contact __PRIVACY_EMAIL__.
11. Children’s data
Section titled “11. Children’s data”BrokerIG is not intended for users who are below the minimum legal age under applicable law. If we identify data associated with an ineligible minor, we may restrict or delete the account under the applicable policy.
12. International data transfers
Section titled “12. International data transfers”Data may be stored or processed in a country or territory different from your place of residence, depending on infrastructure and service providers.
Where required, we apply appropriate safeguards under applicable law.
13. Policy updates
Section titled “13. Policy updates”This Policy may be updated from time to time. A new version takes effect when published or on the Effective Date stated in the document.
14. Contact
Section titled “14. Contact”- Privacy email:
__PRIVACY_EMAIL__ - Support email:
__SUPPORT_EMAIL__ - Website:
__PLATFORM_WEBSITE__