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BrokerIG

Reset Your Password

If you forget your password or cannot sign in, use the Reset Password flow to create a new password.

When should you reset your password?

Section titled “When should you reset your password?”

Reset the password when:

  • You forgot it.
  • The previous password no longer works.
  • You suspect it has been exposed.
  • You entered an incorrect password multiple times.
  • You need to change it but cannot access the account.
  • You received a security alert related to your account.

If you can still sign in, you may change the password from Profile Settings instead.

Reset steps

Section titled “Reset steps”
  1. Open the Sign In page.
  2. Select Forgot password?
  3. Enter the registered Email Address.
  4. Select Continue.
  5. Check your email.
  6. Enter the 6-digit Verification Code.
  7. Select Verify Code.
  8. Enter the New Password.
  9. Enter it again in Confirm New Password.
  10. Complete the reset process.
  11. Return to Sign In and use the new password.
BrokerIG Reset Password screen
Enter your Email Address to receive a Verification Code for password reset.

If the reset email does not arrive

Section titled “If the reset email does not arrive”
  • Check the primary inbox.
  • Check Spam or Junk.
  • Confirm that the Email Address was entered correctly.
  • Wait a few minutes.
  • Do not request too many codes in rapid succession.
  • Use Resend code when the timer allows it.
  • Contact Customer Support if the email still does not arrive.

Requirements for the new password

Section titled “Requirements for the new password”

The new password should:

  • Be different from the old password.
  • Be different from your email password.
  • Be different from passwords used for wallets or exchanges.
  • Contain at least 8 characters.
  • Include uppercase and lowercase letters.
  • Include a number and a special character.
  • Contain no spaces.
  • Avoid easily guessed personal information.
  • Be stored in a password manager when appropriate.

After resetting the password

Section titled “After resetting the password”
  1. Sign in again.
  2. Review any security alert email.
  3. Confirm that 2FA is still enabled as expected.
  4. Check that the correct Telegram account is still linked.
  5. Review Balance History if you suspect unauthorized access.
  6. Sign out unknown devices if the feature is available.
  7. Change your email password if the email account may also be compromised.

Phishing warning

Section titled “Phishing warning”

Do not enter a new password through an unknown link.

Before resetting, confirm that:

  • The URL belongs to the official website.
  • The browser does not display a security warning.
  • The reset email came from an official source.
  • No one is asking you to send them the Verification Code or password.

Customer Support never needs your new password.

Next steps

Section titled “Next steps”